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These terms set out what you agree to when you open and use a 388gam account, including how your wallet, transactions through JazzCash, Easypaisa, or Raast, and access to sports and casino sections are governed. Access depends on local law and is available only where permitted in your region.
By creating an account on 388gam, you accept these terms in full. They apply to every action you take on the platform — placing a sports bet, browsing the casino floor, moving funds through your wallet, or contacting support. We may update these terms when our services change; the current version is always shown on this page, and continued use of your account after an update means you accept the revised terms. These terms do not override local law. Where Pakistani law or the regulations of your eligible region set a stricter standard, that standard applies. If any clause here conflicts with applicable local law, that clause is read down to the minimum extent necessary to comply — the rest of the terms remain in force. Your account wallet holds the balance you deposit and any amounts won. Withdrawals are processed back to the payment method you used — JazzCash, Easypaisa, or Raast — subject to the verification steps shown in your account dashboard. We do not hold funds beyond what is needed to settle open transactions. Any dispute about a wallet balance or transaction record should be raised through the support channel listed in the contact section below.
Wallet deposits and withdrawals via JazzCash are subject to the transaction limits shown at checkout.
Easypaisa transfers follow the same account verification steps visible in your dashboard before processing.
Raast payments are processed under the same wallet rules; confirmation appears in your account transaction history.
Not every part of your experience falls under the same set of rules. Understanding what these terms cover — and what sits outside them — helps you know where to look when a question comes up.
Your login, account settings, wallet balance, and transaction history are fully covered by these terms. Any dispute about account access is handled through our support team.
Deposits and withdrawals through JazzCash, Easypaisa, and Raast are governed here. The limits and verification steps shown in your account dashboard are part of these terms.
Game titles from CQ9, Spadegaming, PlayStar, Habanero, and Microgaming are available in the lobby. Their availability depends on your region and local law; we do not warrant uninterrupted access.
Payment processors, mobile wallet providers, and any external links operate under their own terms. We are not responsible for third-party service interruptions or policy changes.
You have several practical options for managing your account and raising questions about how your information and funds are handled. Your transaction history is available in full inside your account dashboard after login — every deposit, withdrawal, and settled bet is recorded there with a timestamp. If a record looks incorrect, you can flag it directly through the support form and we will review it against our system logs. Account details such as your registered mobile number and linked payment method can be updated through the account settings page. Changes to payment details require re-verification through the same wallet provider. If you want to raise a formal question about how your data is used or request a correction, the contact paths in the support section below are the right starting point.
Your full transaction history is visible in the account dashboard. Filter by date or transaction type to find a specific entry.
Update your registered mobile number or linked wallet in account settings. Payment method changes require re-verification.
Use the support form or live chat to flag a transaction dispute or policy question. Include your account ID and the relevant transaction reference.
For formal data or account queries, contact us through the channels listed in the support section. We aim to acknowledge requests within the timeframe shown there.
If you have a question about these terms, a transaction dispute, or a request related to your account data, use one of the contact paths below. Include your account ID in any message so we can locate your records quickly.
Open the chat icon from any page while logged in. Live chat is the fastest path for transaction questions and account access issues.
Submit a written query through the support form in your account dashboard. Attach any relevant transaction references or screenshots.
For formal policy or data requests, email our support address shown in the account help section. Responses follow the queue shown there.
Your account data — including your registered details, wallet history, and session records — is stored and used only to operate your account and process your transactions. We do not sell your personal information to third parties. Cookies on the site are used for session management and to keep your account logged in across pages; you can manage cookie preferences through your browser settings.
Your account is protected by password authentication. We recommend using a unique password and not sharing your login. Suspicious activity can be reported through live chat immediately.
Transaction records and account data are retained for the period required by applicable law. After that period, data is deleted or anonymised in line with our internal retention schedule.
Session cookies keep you logged in during your visit. Analytics cookies help us understand how the site is used. No advertising cookies are set without your consent.
To request a correction to your account data or ask how your information is used, contact support through the form in your dashboard. We will respond within the timeframe shown in the help section.
These are the questions we hear most often about account terms, wallet rules, and data handling. If your question is not here, the support form in your dashboard is the right next step.
Yes. One account covers both the sportsbook and the casino floor, and these terms apply to all activity across both sections. Your wallet balance, transaction history, and account rules are the same whether you are on a cricket market or a live dealer table.
We post the updated version on this page. Continuing to use your account after an update means you accept the revised terms. If a change is significant, we aim to notify you through the contact method registered on your account before it takes effect.
Withdrawals are processed back to the payment method linked to your account — JazzCash, Easypaisa, or Raast. To change your linked wallet, update it in account settings and complete the re-verification steps shown there before requesting a withdrawal.
Open your transaction history in the account dashboard, locate the entry, and submit a dispute through the support form with the transaction reference included. Our team reviews it against system records and responds through the same channel.
We do not sell your personal data. Information is shared only with payment processors like JazzCash, Easypaisa, and Raast to complete your transactions, and with any party required by applicable law. Full details are in the data handling section above.
Contact us immediately through live chat — it is the fastest path. Change your password through account settings at the same time. We will review your session records and advise on next steps. Do not share your login details with anyone.