388gam Privacy Policy: How We Handle Your information
At 388gam, every piece of information you share — from your account registration details to transactions processed through JazzCash, Easypaisa, or Raast — is handled with a clear purpose and stored only as long as that purpose requires. This policy sets out exactly what we collect, why we collect it, and what choices you have over your own data.
Account Data Protection
JazzCash, Easypaisa, Raast Transaction Records
Your Right to Review and Correct
Pakistan-Applicable Policy
POLICY SCOPE DETAILS
What This Policy Covers and How It Applies
This policy applies to all personal information collected when you create or use a 388gam account, place bets through our sportsbook, access the casino lobby, or move funds through any connected payment method — including JazzCash, Easypaisa, and Raast. We collect the information needed to run your account: your registered contact details, transaction history, device type, and session data generated when you browse or play. We do not sell this information to third parties. Certain data — such as your wallet linkage to JazzCash or Easypaisa — is shared with payment processors solely to complete your transaction. Access to your account data by our team is restricted to account management, fraud review, and support purposes. Where local law in Pakistan requires us to retain records for a defined period, we follow that requirement; otherwise, data is kept only while your account remains active or as needed to resolve outstanding queries. Availability of this service depends on local law and is accessible only in eligible regions.
JazzCash
Transaction data passed to JazzCash covers only what is needed to complete a deposit or withdrawal — your registered mobile number and the transaction amount. No browsing or game history is shared with JazzCash.
Easypaisa
When you link Easypaisa to your account wallet, we pass your registered Easypaisa number and transaction reference to confirm the transfer. This data is not retained by us beyond the period required to settle the transaction.
Raast
Raast payments are processed through your linked bank account. We receive a confirmation reference and the settled amount; no additional bank account details are stored on our side beyond what your bank provides in that confirmation.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies Across Your Account
Not every part of your 388gam experience falls under the same data rules. Your account access, in-session transactions, and the content served inside our platform sit squarely within this policy. Third-party services you reach from our pages — such as your bank's own Raast portal or your mobile network's JazzCash app — operate under their own privacy terms. Understanding the boundary helps you know where to direct a data question.
Account Access
Login credentials, session tokens, device identifiers, and account preferences are covered fully. We control this data and you can request a review or correction through account settings or our support channel.
Transactions
Deposit and withdrawal records linked to JazzCash, Easypaisa, or Raast sit within this policy for the portion we process and store. The payment provider's own record of the same transaction is governed by their policy.
Site Content
Pages, game lobbies, odds displays, and promotional content you view inside 388gam are subject to this policy in terms of the browsing data we collect. No identifiable personal data is embedded in the content itself.
Third-Party Services
Links to external sites, your mobile wallet app, or your bank's portal take you outside our policy boundary the moment you leave our domain. We are not responsible for how those services handle your data once you are on their platform.
YOUR ACCOUNT CHOICES
Practical Steps to Manage Your Own Data
You have concrete options when it comes to the personal information 388gam holds on your account. After logging in, the account settings panel shows the contact details and payment method links currently on record — you can update your registered mobile number or email directly from there. If you spot an error in your transaction history — say, a JazzCash deposit shown with the wrong amount — raising a support ticket with the reference number gives our team a specific record to check against. Requests to know what data we hold, to correct inaccurate details, or to ask about deletion of a closed account are handled through our support channel; we will confirm receipt and provide a response within the timeframe required by applicable rules. Availability of these rights depends on local law in Pakistan and the eligible region from which you access the service.
Review Your Records
Log in and open the account settings section to see your registered details and linked payment methods. Transaction records are listed under the wallet history tab with date, method, and amount.
Correct Account Details
Name, mobile number, and email can be updated directly in account settings. For changes that affect your linked JazzCash or Easypaisa number, follow the verification steps shown in the payment settings screen.
Raise a Data Question
Send a support ticket naming the specific information you want reviewed, corrected, or removed. Include your registered mobile number and the relevant transaction reference where applicable so the team can locate the record quickly.
Request Account Closure Data
If you close your account, contact support to ask what data is retained post-closure and for how long. Retention periods follow applicable Pakistan law; we will confirm the exact period in our response.
REACH OUR POLICY TEAM
How to Contact Us About This Policy
Privacy questions are handled through the same support routes as account and payment queries. Whether you want to confirm what data we hold, flag a concern about how a JazzCash transaction was recorded, or ask about retention after account closure, the channels below connect you to the right team. Responses follow the timeframe set by applicable rules in Pakistan.
Support Ticket
Submit a ticket through the Help section of your account dashboard. State your query clearly and include your registered mobile number. This is the most direct route for data access or correction requests.
Live Chat
The live chat option in your account panel connects you with the support team for faster clarification on policy questions or to get a reference number before filing a formal data request.
Email Contact
For formal written requests — such as asking for a record of data we hold or requesting deletion after account closure — send your query to the support email address listed on the Contact page of 388gam.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, and Account Security Practices
The way 388gam stores and protects your data follows a layered approach: encryption at rest for account credentials, session-level security for active logins, and limited internal access tied to specific job functions. Cookies on our platform are used to keep your session active, remember your language and wallet preferences, and generate aggregate traffic data that helps us improve navigation — no cookie is used to build a profile for sale to advertisers. Your account security is strengthened by the login verification steps shown when you sign in; follow the prompts displayed on the login screen for the current verification method. If you believe your account details have been accessed without your permission, use the account settings panel to update your credentials immediately and then open a support ticket to flag the incident.
Data Storage
Account credentials and transaction records are stored in encrypted form. Access is restricted to team members with a direct operational reason — account support, fraud review, or payment reconciliation — and is logged for audit purposes.
Cookies and Session Data
We use session cookies to keep you logged in and preference cookies to remember your wallet settings. Analytics cookies generate aggregated, non-identifiable traffic data only. You can adjust cookie preferences through your browser settings at any time.
Data Retention
Active account data is kept while your account is open. After closure, we retain only what applicable Pakistan law requires for financial record-keeping. Once that period ends, identifiable data is removed from active storage.
Policy Updates
When this policy changes, we post the updated version at this URL and note the revision date at the top of the page. Continued use of your account after a posted update constitutes acceptance of the revised terms. Contact support if you have questions about any change.
POLICY FAQ
Common Questions About Privacy at 388gam
The questions below cover the situations we hear about most often — from how JazzCash payment data is stored to what happens to your records if you close your account. If your question is not here, open a support ticket from your account dashboard.
What personal information does 388gam collect when I register?
We collect the details you enter during registration: your mobile number, email address, and the identity information required to verify your account. We also record the device type and IP address used at registration, as these help with fraud detection and account security checks.
How is my JazzCash or Easypaisa data used when I make a deposit?
Your registered mobile number and the transaction amount are passed to JazzCash or Easypaisa to process the payment. Once the transaction settles and is recorded in your account wallet history, no further data is shared with the payment provider. Game history and session data are not included in what we pass.
Can I see all the data 388gam holds on my account?
Your account settings panel shows your registered contact details, linked payment methods, and wallet transaction history. For a broader data request — covering session logs or identity records — submit a support ticket specifying what you want reviewed and include your registered mobile number.
How do I correct an error in my information?
Contact details like your email address can be updated directly in account settings. Changes to a linked JazzCash or Easypaisa number require the verification steps shown in the payment settings screen. For corrections to identity records, raise a support ticket with the specific detail you want changed.
What happens to my data when I close my account?
After closure, we retain only the records that applicable Pakistan law requires for financial and compliance purposes. Once that retention period ends, identifiable data is removed from active storage. Contact support before or after closure to confirm the exact retention period that applies to your records.
Does 388gam share my information with anyone outside the platform?
We share data only with the payment processors needed to complete your transaction — JazzCash, Easypaisa, or Raast — and only the minimum details required for that purpose. We do not sell account or browsing data. If a legal requirement in Pakistan compels disclosure, we follow that obligation and, where permitted, notify you.
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